Responsibilities:

• First point of contact interacting with patients over the phone; Handles a high volume of incoming calls
• Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols
• Responds to questions and concerns and directs them to appropriate location or department
• Provides on-going communication with clinical staff regarding real-time patient status
• Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling
• Multitasks between several different technology systems to complete functions
• Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties
• Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols
• Informs patients of possible co-pays and deductibles needs to be paid at the time of service
• Reviews and analyzes financial information from the registration system and communicates information to the patient and business office
• Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients

Requirements:

• At least 6 months of CSR experience in a BPO setup handling healthcare account
• Must be a College Graduate
• Good communication skills
• Willing to work on night shift schedule
• Amenable to work in Taguig

The interviews will be done remotely through a one-day hiring process.

Other Open Roles:

• Customer Service Manager
• Customer Service Team Leader